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Managing eight hotel boutiques across an island is no small task — especially when each outlet serves guests, tracks stock independently, and reports back to a central HQ. For Attitude Hotels, a leading name in Mauritius’ hospitality industry, ensuring smooth coordination between an external retail tenant and their hotel management system was becoming increasingly complex.

That’s when they partnered with Posterita ERP, a cloud-connected POS built for multi-location hospitality retail.

Behind the Counter: A Complex Retail Setup

Across its beautiful hotel properties in Mauritius, Attitude Hotels operates 8 boutique-style shops. Each outlet offers locally inspired skincare, souvenirs, and lifestyle products — and is managed by an external tenant.

What sounds simple was, in practice, deeply fragmented:

• Sales were not connected to the hotel’s Infor HMS, making guest billing manual and error-prone.
• Stock visibility across locations was inconsistent.
• Guest vs. non-guest transactions had to be tracked separately — but weren’t.
• Sales data needed to be delivered daily to the hotel’s Power BI dashboard — but only after manual formatting.
• Even barcode labels were inconsistent between locations, slowing down scanning and reporting.

The Breakthrough: Posterita ERP + HMS Integration

Attitude Hotels turned to Posterita to unify this complex retail ecosystem — delivering one system that works for the tenant, the hotel group, and the guests.

☁️ Real-Time Cloud Access

Posterita’s cloud ERP allowed both the external tenant and hotel HQ to access sales, stock, and performance data instantly — from anywhere.

🔗 HMS Integration with Infor

Sales linked directly to guest room numbers, with Posterita verifying guest names in real time via Infor HMS. Charges appeared on the guest’s account automatically.

🧍 Guest vs. Non-Guest Transaction Segmentation

Guest purchases were posted to their room, while walk-in sales were routed to a designated external account — with no manual step required.

📊 Sales Data Delivered to Power BI

Each night, Posterita automatically exported the day’s sales via FTP, in the exact format needed for Power BI performance dashboards.

🧾 Barcode Labeling Tools

Posterita delivered custom tools to generate and print barcodes uniformly across all locations, maintaining consistent labeling, scanning, and branding.

Real-World Impact: Seamless, Scalable Retail

“Now, we manage 8 shops as one retail ecosystem. It’s fast, reliable, and fully aligned with our hotel operations.”
— Retail Manager, Attitude Hotels

And from senior leadership:

“I would like to congratulate your team for successfully leading the integration of your software with the one already in use in our operations... The training was done as agreed, and your team dedicated the right resources for a smooth transition. Well done.”
— Laurent Bourgault, Chief Officer Business Development

Key outcomes:

• 🏪 8 hotel shops connected under one centralized ERP
• 🔗 Sales automatically linked to Infor HMS guest accounts
• 📦 Inventory tracked and updated in real time
• 📊 Sales data exported daily to Power BI
• 🧾 Uniform barcoding across all shop locations

Lessons for Multi-Property Hospitality Brands

Attitude Hotels’ story shows what’s possible when hotel retail is treated with the same precision as the guest experience.

If you're operating:

• Boutique shops in hotels
• Multi-property resorts
• Partner-run retail outlets on hotel grounds

…Posterita ERP offers a cloud-based, HMS-ready solution to manage everything — from stock to billing to reporting.

Want to Connect Hotel Retail to the Bigger Picture?

Posterita ERP helps hotel groups manage retail shops as part of one smart, connected ecosystem — with full visibility and guest billing built in.

📞 Call 54233016 or email support@posterita.com to request a consultation and see how Posterita ERP can support your hospitality operations.

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