Attitude Hotels, a respected hospitality brand in Mauritius, operates 8 retail shops across its hotel properties, each offering a curated selection of products to guests. These shops are managed by an external tenant, making real-time visibility and seamless coordination between the shops and the hotel’s head office essential. To meet these operational demands, Attitude Hotels turned to Posterita POS for a cloud-based, HMS-integrated retail management solution.
The Challenge
Attitude Hotels needed a modern retail system that could serve a multi-property hospitality environment:
Multi-Location Oversight – 8 hotel-based shops needed to be centrally managed while offering each outlet independent functionality.
Cloud Access – Both the external tenant and hotel head office required real-time access to sales and stock data, anytime, anywhere.
HMS Integration – Sales needed to be linked to guests’ room numbers and verified in real time via their hotel management system (Infor HMS).
Guest & Non-Guest Sales Separation – Transactions from guests vs. walk-in customers had to be tracked and posted separately.
Standardized Barcoding – All items sold across different locations required consistent barcode formatting and printing.
Business Intelligence Reporting – Sales data had to be delivered in a custom format daily for integration into the hotel’s Power BI environment.
The Solution
To address these unique hospitality-retail requirements, Posterita provided a tailored ERP POS platform:
Cloud-Based POS System – Posterita ERP allowed the external tenant and hotel management to access and manage all shops remotely in real time.
Centralized Back Office – All 8 hotel shops were connected under one unified system, ensuring that product updates, stock adjustments, and pricing were instantly synchronized.
Infor HMS Integration – Sales were linked to guest room numbers, with real-time guest name verification to ensure billing accuracy.
Customer Type Segmentation – Guest sales were posted to their room, while non-guest purchases were automatically routed to a designated external account.
FTP Sales Export – Posterita delivered daily sales data to the hotel’s FTP server in the exact format required for Power BI integration.
Barcode Printing Tools – Custom tools were provided to ensure barcode consistency across all hotels, simplifying product scanning and presentation.
The Results
Posterita delivered an enterprise-grade solution that addressed every operational requirement:
☁️ Real-Time Multi-Shop Access – Tenant and head office both view and manage sales and stock from any location.
🔗 Seamless HMS Integration – Guest purchases are automatically assigned to room accounts with verified guest identity.
🛍️ Unified Product Management – Item creation and stock updates sync instantly across all 8 shops.
📊 BI-Ready Reporting – Sales data is exported daily for hotel-level performance analysis via Power BI.
🧾 Consistent Barcode Labelling – All items are labeled uniformly, enhancing operational efficiency and branding.
The Transformation
With Posterita, Attitude Hotels has fully digitized and unified its retail operations across all hotel locations. The result is seamless collaboration between the tenant and hotel management, smarter guest billing, and real-time access to stock and sales across the entire group.
“I would like to congratulate your team for successfully leading the integration of your software with the one already in use in our operations, as well as the implementation in each of our 8 hotels. The training of our family members were done according to our agreement and your team have dedicated the right resources for a smooth transition. Well done and I am looking forward to investigating other avenues of collaborating with you.” — Laurent Bourgault, Chief Officer Business Development
Call to Action
Managing retail across hotel properties or multiple locations? Discover how Posterita POS can bring everything together in one cloud-connected, HMS-integrated solution—just like it did for Attitude Hotels.
.png)
.png)
